Privacy Policy
Effective date: August 2, 2026
BOUCHARD INVESTMENT CORP., operating as HousePing (“HousePing,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit houseping.ca, submit a service inquiry, communicate with us, or otherwise use our services.
1. About HousePing
HousePing is a referral service that connects homeowners and other customers with independent home-service providers, including handyman, painting, lawn-care, landscaping, and home-improvement contractors.
HousePing does not itself perform the referred work. Service providers are independent businesses and are responsible for their own contracts, estimates, services, privacy practices, licensing, insurance, warranties, and legal obligations.
2. Personal Information We Collect
Depending on how you interact with us, we may collect:
Your name, email address and telephone number.
Your property or service address.
Information about your requested project, preferred timing, budget, and service requirements.
Photographs, documents or other information you voluntarily provide concerning a project.
Communications between you and HousePing, including email, telephone and SMS communications.
Your communication preferences and records of consent to receive promotional messages.
Technical information such as your IP address, browser, device type, referring page, pages visited and interactions with our website.
Cookie, analytics and advertising information where those technologies are enabled.
Information received from independent service providers concerning the status of a referral or project.
Please do not provide sensitive personal information that is unnecessary for your service request.
HousePing does not currently process customer payments through its website.
3. How We Collect Information
We may collect information:
Directly from you through website forms, booking tools, telephone calls, emails, SMS messages or other communications.
Automatically through cookies, logs, analytics and similar website technologies.
From independent service providers involved in responding to your inquiry.
From service providers that operate our website, customer-management, communications and marketing systems.
4. How We Use Personal Information
We may use personal information to:
Review and respond to your inquiry.
Identify and introduce you to one or more independent service providers.
Share relevant project and contact information with providers that may be able to assist you.
Facilitate communications between you and a service provider.
Provide service-related confirmations, updates, reminders and follow-up messages.
Operate, maintain, secure and improve our website and services.
Maintain customer-service and referral records.
Understand website usage and measure advertising or marketing performance.
Send promotional email or SMS communications where we have the consent or other legal authority required to do so.
Maintain consent, unsubscribe and suppression records.
Prevent fraud, misuse, security incidents and unlawful activity.
Comply with legal, regulatory, insurance and record-keeping requirements.
Establish, exercise or defend legal rights.
We limit our collection and use of personal information to purposes that a reasonable person would consider appropriate in the circumstances.
5. Consent
By submitting a service inquiry, you authorize HousePing to use the information you provide to respond to your request and to share relevant information with independent service providers that may be able to assist you.
Service-related communications concerning an inquiry are separate from promotional marketing. Where required, we will request express consent before sending promotional email or SMS messages.
You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing a requested referral or related service.
6. Promotional Email and SMS
If you expressly agree to receive promotional communications, HousePing may send you news, promotions, service reminders, seasonal offers and other commercial messages by email or SMS.
You may unsubscribe from promotional email using the unsubscribe link included in the message. You may opt out of promotional SMS messages by replying STOP. You may also contact [email protected].
Message frequency may vary. Standard message and data rates may apply. Withdrawing marketing consent does not prevent us from sending non-promotional communications needed to respond to or administer an inquiry you initiated.
7. When We Disclose Personal Information
We may disclose personal information to:
Independent service providers
We may provide your name, contact details, property address and project information to one or more independent contractors or home-service companies so they can assess and respond to your request.
Once your information has been provided to an independent service provider, that provider may handle it under its own privacy policy and legal obligations. You should review the provider’s privacy practices before entering into a contract.
Technology and operational providers
We may use third parties to provide website hosting, customer relationship management, forms, appointment scheduling, email, SMS, cloud storage, security, analytics and advertising services. These may include HighLevel/LeadConnector and associated communications providers.
These providers may process personal information only as needed to provide services to us or as otherwise permitted by law and their applicable agreements.
Legal and business purposes
We may disclose information:
To legal, accounting, insurance and professional advisers.
When required by law, court order or lawful government request.
To investigate fraud, security incidents or violations of our Terms of Service.
In connection with a proposed or completed financing, reorganization, merger, sale or transfer of all or part of the business, subject to appropriate safeguards.
HousePing does not sell or rent personal information to data brokers.
8. Processing Outside Canada
Some technology and communications providers may process or store personal information outside Canada, including in the United States.
Information processed in another country may be subject to that country’s laws and may be accessible to courts, governments or law-enforcement authorities in that jurisdiction.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Enable essential website functions.
Remember preferences.
understand website traffic and performance.
Prevent fraud and improve security.
Measure advertising and marketing effectiveness.
You can control cookies through your browser and, where available, our cookie-consent tool. Disabling certain cookies may affect website functionality.
Where required, non-essential analytics or advertising technologies will be used only after appropriate consent.
10. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including providing referrals, maintaining business and consent records, resolving disputes, enforcing agreements and satisfying legal requirements.
Retention periods vary depending on the type of information and the reason it was collected. When information is no longer required, we will securely delete, anonymize or otherwise dispose of it, subject to backup and legal-retention requirements.
11. Safeguards
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss or destruction.
No internet transmission or storage system is completely secure. We cannot guarantee absolute security, but we will investigate and respond to suspected privacy or security incidents as required by applicable law.
12. Access and Correction
Subject to applicable exceptions, you may request:
Access to personal information we hold about you.
Correction of inaccurate or incomplete information.
Information about how your information has been used or disclosed.
Withdrawal of consent.
Deletion of information that we are not legally required to retain.
We may need to verify your identity before responding. Requests can be sent to [email protected].
13. Children
Our website and services are intended for adults seeking home services. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information, please contact us.
14. Third-Party Websites and Contractors
Our website may link to third-party websites or introduce you to independent service providers. HousePing does not control and is not responsible for their privacy practices. This Policy applies only to information handled by HousePing.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The revised version will be posted on our website with an updated effective date.
Material changes may also be communicated through other reasonable means.
16. Contact and Privacy Questions
HousePing is responsible for personal information under its control.
Questions, access requests or privacy complaints may be directed to:
BOUCHARD INVESTMENT CORP., operating as HousePing
Brampton, Ontario, Canada
Email: [email protected]
We will investigate privacy complaints and respond within a reasonable time.